Determination of Supply Chain Performance Criteria for Chemical Industry: a Conceptual Framework

A manufacturing supply chain is a network of suppliers, factories, subcontractors, warehouses, distribution centers and retailers, through which raw materials are acquired, transformed, produced and delivered to the end customers. Many methods have been suggested over the years for supply chain evaluation of any organization. This study discusses the supply chain performance criteria for efficient supply chain performance evaluation in chemical industry on the basis of Balanced Scorecard’s (BSC) four perspectives: finance, customer, internal business process, and learning and growth. The balanced scorecard developed in this paper provides a useful guidance in evaluation and measuring of SCM in a balanced way.